Regional Service Quality Manager (Care Homes)

Salary: From £50,000 + Company Car

Our client, a dedicated and forward-thinking care provider, is seeking a Regional Service Quality Manager to champion excellence across its care home group. This is a fantastic opportunity for a dynamic and experienced professional who is passionate about delivering high-quality care and ensuring residents receive the support they deserve.

As a Service Quality Manager, the successful candidate will play a pivotal role in maintaining and enhancing service standards. They will work closely with the operations team, care home managers, and frontline staff to embed a culture of continuous improvement and person-centred care. This role requires a proactive individual with a keen eye for detail and a deep understanding of regulatory frameworks.

What We’re Looking For

• Proven experience in a similar quality or compliance-focused role within the healthcare or care home sector.
• Preferably Nurse-qualified, but candidates with a Level 5 in Health and Social Care will also be considered.
• Strong knowledge of CQC regulations and best practices in adult social care.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire teams.
• Effective problem-solving and decision-making abilities.

What’s on Offer?

• Company car to support travel between care homes.
• Paid DBS check for peace of mind.
• Employee Assistance Programme, providing confidential wellbeing and support services.
• Comprehensive training and professional development opportunities.
• Generous annual leave, promoting a healthy work-life balance.

Key Responsibilities

• Monitor, evaluate, and drive service quality standards across multiple care home locations.
• Provide expert guidance and support to care home managers to ensure full compliance with CQC regulations and company policies.
• Conduct audits and quality assessments, identifying areas for improvement and implementing action plans.
• Foster a culture of excellence and best practice, ensuring residents receive compassionate, dignified, and high-quality care.
• Collaborate with internal teams to develop training initiatives that enhance staff skills and service delivery.
• Investigate and address any concerns or complaints, ensuring swift and effective resolutions.
• Stay informed of industry developments and regulatory updates to drive continuous service improvements.

Reference: WILL114326/AP

INDACC