Deputy Supported Housing Manager – Older Adults and Mental Health
Salary: £28,000 - £29,500
37.5 hours per week

An exciting opportunity has arisen for a Deputy Supported Housing Manager to join a well-established housing provider. This role is ideal for someone passionate about supporting older adults, with experience in housing management. You will assist in the delivery of high-quality services to residents while ensuring compliance with legal and regulatory requirements. This position is within a Supported Housing Retirement Community.

What we’re looking for

• Experience in housing management or a similar role, with a good understanding of tenancy agreements, rent payments, and benefit claims.
• A genuine passion for working with older people and providing exceptional customer service.
• Ability to work independently and show initiative.
• Strong communication skills, both written and verbal, including the ability to compile reports.
• Proven experience in managing staff and volunteers, with a focus on creating a positive experience for residents.
• Ability to handle complaints effectively and resolve issues at first contact.
• Strong organisational and time management skills.
• Knowledge of contractual compliance and the ability to ensure adherence to service agreements.
• Experience in collecting and analysing customer feedback to drive service improvements.
• Previous experience working in a retirement village setting or with older residents is advantageous.

What’s on offer

• At least 25 days paid holiday, increasing to 30 days after 5 years of service (plus public holidays).
• Pension scheme with employer contributions.
• Health and well-being plans.
• Life assurance.
• Family-friendly arrangements, including flexible working opportunities.
• A variety of online discounts from major retailers.
• Tax-efficient savings through a Cycle to Work scheme.
• A wide range of learning and development opportunities.

Key Responsibilities

• Support the delivery of housing management services, ensuring compliance with legislative and regulatory requirements, including building, grounds, and contract management.
• Foster positive relationships with residents, staff, volunteers, and the local community to improve outcomes and promote a strong sense of community.
• Ensure compliance with safeguarding policies, staying updated on legislation and liaising with external agencies as needed.
• Assist residents with tenancy matters, rent/service charge payments, benefit claims, and debt agreements.
• Manage low-level antisocial behaviour (ASB) and encourage community cohesion.
• Build and maintain strong relationships with internal and external stakeholders, addressing service delivery issues and complaints.
• Coordinate social activities and encourage resident participation in communal facilities.
• Maintain accurate records and ensure accessible, up-to-date information systems.

Reference:WILL100175/AP