Deputy Housing Manager (Retirement Community)

Hours: 37.5 hours per week

Salary: up to £27,500 per annum 

We are seeking a dedicated and compassionate Deputy Housing Manager to support our client’s retirement community. The ideal candidate will have a passion for working with older people, exceptional customer service skills, and the ability to effectively lead staff in creating a positive resident experience.

What We’re Looking For

• Previous housing experience

• Previous housing experience in a retirement community setting

• Proven ability to motivate and lead staff in a customer service environment

• Experience in achieving Key Performance Indicators and ensuring contractual compliance

• Proficiency in collecting, analysing, and acting on customer feedback

• Strong communication skills with staff, residents, and other key stakeholders

• Great customer service skills

What’s On Offer

• up to 30 days annual leave plus bank holidays 

• Life Assurance 

• Health and well-being plans 

• Pension scheme 

Responsibilities

• Lead and motivate staff to ensure a high standard of service delivery and resident satisfaction

• Assisting in tenancy management and assisting residents in paying rent and service charges including eligible benefits claimed 

• Manage day-to-day operations of the retirement community, ensuring contractual compliance and achievement of KPIs

• Compile and analyse resident feedback to drive continuous improvement initiatives

• Communicate effectively with staff, residents, and key stakeholders to maintain a harmonious living environment

• Utilise strong organisational and time management skills to oversee front-of-house operations and compile detailed reports

Reference: WILL127497/AP

INDNUR